FAQs
A little help for shopping, gifting, and gathering beautifully.
Shipping & Orders
Do you offer free shipping?
Yes! We offer free shipping on orders of $150 or more on most items. Oversized or overweight items may be exceptions, and shipping costs will be determined on a case-by-case basis.
What does shipping cost for other orders?
Our shipping fee is generally $15 for orders that do not qualify for free shipping. Oversized or overweight items may be exceptions, and shipping costs will be determined on a case-by-case basis. Please contact our Shipping Concierge if you would like help confirming shipping costs for a particular item.
When will my order arrive?
Timing can vary by item and destination. If you need something for a particular date, please contact our Shipping Concierge before ordering so we can help you check availability and expected timing.
How do I request a return or exchange?
Non-sale, non-holiday merchandise may be returned within 14 business days for store credit. Items must be unused and accompanied by a receipt. Special-order items are not eligible for return. All sales are final on reduced-price merchandise. Defective merchandise will be refunded or exchanged according to vendor guidelines.
Read our Shipping & Returns policy for details, or contact our team for help arranging an eligible return.
What should I do if an item arrives damaged or something is missing?
Please contact our Shipping Concierge at shipping@lecookeryusa.com or (843) 310-0532 promptly with your order number and a description of the issue. For damage, keep the item and packaging and take photos to help our team review what happened.
Who can I contact with shipping questions or delivery issues?
Our Shipping Concierge is here to help with shipping costs, delivery questions, and any issues along the way. Email shipping@lecookeryusa.com or call (843) 310-0532. If your question concerns an existing order, please include your order number so we can assist you.
Gifts, Registries & Classes
Do you offer a gift registry?
Yes! Our dedicated registry concierge offers personalized guidance to help couples and individuals create a registry that reflects their lifestyle and the way they love to cook, entertain, and live. Specially trained to help you identify your needs, she’ll guide you in choosing thoughtful, practical, and beautiful pieces you’ll enjoy for years to come.
Reach our registry concierge directly at 843-310-0532 or registry@lecookeryusa.com.
Visit our Gift Registry page to create or find a registry.
Do you offer gift cards and gift wrapping?
Yes! You can purchase gift cards online or call the store at (843) 785-7171 to have a physical gift card prepared for you. We can also mail or deliver gift cards—just contact us to make arrangements.
We always offer our signature complimentary gift wrapping upon request. We love what we sell, and we love making it beautiful for you to give to those you love!
Where can I find information about classes?
We’re delighted to announce that a wide variety of classes will begin this fall, right here in our Le Cookery test kitchen!
Be among the first to hear about our in-house classes: sign up for our “Join Our Table” newsletter below and follow us on Instagram and Facebook for announcements and upcoming dates.
You’ll also find wonderful classes at our sister store, Hilton Head Olive Oil & Balsamics, with offerings often scheduled several times a week. We collaborate with them on many classes and love what they offer—be sure to check their weekly schedule!
Can you help me find a particular item?
We’d love to! Whether you’re searching for a specific piece or something a little out of the ordinary, our special order specialists are happy to help. Whenever possible, we’ll source and order that special item for you, taking availability and ordering requirements into account. Our mission is simple: to have the happiest customers on the island!
Tell us what you’re looking for at specialorders@lecookeryusa.com or call (843) 310-4211 to speak with our special order team.
Visit & Connect
Where is Le Cookery located?
You’ll find Le Cookery in The Village at Wexford, in the heart of the south end of beautiful Hilton Head Island. Our address is 1000 William Hilton Parkway, Hilton Head Island, SC 29928. Visit our Visit Us section for directions.
What are your store hours?
Our regular store hours are Monday–Saturday, 10 a.m.–6 p.m. For Sunday or holiday hours, please call (843) 785-7171 before visiting.
How can I contact you?
We’d love to hear from you! Call or text the store at (843) 785-7171, or send us a message through our contact form. Call us or send a text.
Better yet, come on in and see us at The Village at Wexford! There’s nothing we love more than helping our customers face to face. Stop by to ask a question, find something special, or simply say hello. Visit our Visit Us section for our address and directions.